Review of 1Win Customer Support Services

Customer service is a crucial factor to consider when choosing an online betting platform. To attract new players and retain existing members, in addition to diverse and quality products, a betting site needs excellent customer support. In this article, let’s explore the customer support services of 1Win, one of the popular choices among players today.

Review of 1Win Customer Support Services

1Win is an online betting platform established in 2016, headquartered in Russia. The website operates under the license and supervision of Curacao, one of the leading licensing authorities in the online betting industry. 1 Win offers players a variety of engaging games, including sports betting, casino games, poker, slots, quick games, Aviator, and more.

As of now, 1Win has expanded its presence to many countries worldwide and has become an ideal destination for those who love online betting in Russia, Brazil, India, and several other nations. The platform is not only praised for its diverse games and attractive promotions but also for its professional and dedicated customer support services.

  • Customer Support Team

With 1Win, customer service is always a top priority. All customer support staff at 1Win undergo professional training, have a thorough understanding of the products and services, and can assist customers in multiple languages.

  • Response Time

Response time is a crucial factor in evaluating the customer support services of a betting platform. With 1Win, the typical response time is between 24 to 48 hours when contacting them via email. While this duration is relatively long, it is still within an acceptable range. However, when using the live chat service or calling the hotline, customers receive answers within a few minutes after submitting their queries.

  • Quality of Responses

The quality of responses is another essential factor in assessing 1Win’s customer support services. In our exploration, we sent several questions to 1Win and received detailed and accurate answers from the support staff. They are always ready to address players’ inquiries quickly and professionally.

  • Contact Channels

1Win provides various contact channels for customer support, including email, live chat, phone, or reaching out through 1Win’s social media channels. This allows players to have multiple options to contact 1Win and is convenient for resolving their issues.

  • Language Support

A significant advantage of 1Win’s customer support services is their ability to assist customers in multiple languages. This is highly convenient for players from various countries, creating a friendly gaming environment.

Contacting 1Win in Brazil

1Win, originally from Russia, has expanded its market to many countries, including Brazil. If you are a player from Brazil, you can contact 1Win through the following channels:

  • Email Contact

Email is one of the most common and convenient contact channels. To contact 1Win Brazil via email, you can send an email to [email protected]. The typical response time is from 24 to 48 hours.

To ensure smooth and prompt information exchange, provide comprehensive details about the issue you are facing in your email. This will help 1Win’s staff quickly resolve your problem.

  • Live Chat Contact

In addition to email, 1Win Brazil also offers live chat services for customer support. You can chat directly with 1Win support staff through the chat box available on their website. The typical response time is very quick, within a few minutes after you submit your question.

To use the live chat service, simply click on the chat box icon in the bottom right corner of the 1Win website. Then, enter your information and start chatting with the support staff.

  • Phone Contact

If you prefer a direct and faster conversation, you can call the 1Win Brazil hotline. The support via phone is available from 9 am to 6 pm Brazil time (GMT-3).

However, contacting through the phone may incur higher costs compared to other contact channels, so you should consider this before deciding to use this service.


After reviewing 1Win’s customer support services, we find that 1Win provides good and effective customer support. The response time may be slow when contacting via email, but with live chat or calling the hotline, you can receive quick and accurate answers. Therefore, if you are looking for a reliable betting platform with good customer support, 1Win is a trustworthy choice. Register with 1Win at to experience the attractive services that this website offers.

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